Short answers to the things people ask most. Anything else, ask us from the Contact page.
Do I need an account?
Not for the core tools — transcripts, documents, PDF tools, TTS, and dictation all work anonymously. An account adds history, API keys, and a bigger quota; the AI features (summaries, Ask, Create, translation) need a Pro or API plan.
What happens to my files and audio?
PDF and media file tools process files in memory and never store them. Browser TTS playback and dictation run inside your browser; neural MP3 export sends submitted text to the configured speech provider. Extracted text is cached so repeat work is instant.
Why did I get a “quota exceeded” message?
Signed-in extractions count against your monthly quota (free: 100, Pro: 2000, API: 10,000). Failures don't count. The quota resets on the 1st. Free users can upgrade from the Account page; Pro and API users can also buy a top-up pack of extra units there — top-up units are spent after the monthly quota and never expire.
What does each action cost in units?
Most extractions cost 1 unit: a transcript, a document, a PDF tool save, a Media Tools export, a plain web page, or an Open Library download (searching is free). AI work costs 10 units — a summary, a Create From Source draft, or an Ask This Source answer — or 30 for a summary or draft at Deep quality, which runs on the largest model; an exact repeat of something already cached costs 1. A public video or audio download costs 1 unit per MB of the saved file (720p by default, so a 20-minute talk is roughly 70 units). A browser-rendered web page, screenshot, or PDF capture costs 3. Batches, crawls, and playlists bill each page or video as it succeeds.
What's the difference between Free, Pro, and API?
Free gives the core tools and 100 units a month. Pro ($15 a month, or $144 a year at 20% off) raises that to 2,000 units and unlocks Media Tools, Web Extractor, Open Library, and batch or playlist transcripts. API ($49 a month, or $470.40 a year) includes everything in Pro with 10,000 units for integrations. Pick Monthly or Annual on the Pricing page.
How do I cancel or change my plan?
Open Account and choose Manage billing to reach the Stripe billing portal, where you can switch plans, update your card, or cancel. Cancelling returns you to Free at the end of the paid period; your history and cached extractions stay.
How many devices can I be signed in on?
Two at a time. Signing in on a third computer signs the oldest one out, and that device sees a message explaining why. Signing out frees the slot immediately.
How long does a sign-in last?
By default a session ends after 24 hours without activity, or 7 days after sign-in. Tick “Keep me signed in” on the login page to extend that to 30 days idle and 90 days overall. You can sign in with a password, a one-time email code, or Google.
Which file types and sizes are supported?
Documents: PDF, DOCX, PPTX, XLSX, TXT, MD, EPUB, and HTML up to 25 MB (200 MB on Pro and API plans), uploaded or fetched from a public link, with the embedded text extracted; scanned PDFs and images are OCR'd on Pro and API plans. Media Tools accept MP4, MPEG, WEBM, MOV, or M4V up to 500 MB; transcription and the Audio Kit accept any common audio or video format up to 500 MB. PDF merges take 2–20 files and output is capped at 500 pages.
A video says it has no transcript. What can I do?
Some uploaders disable captions, and private or age-restricted videos can't be read. For your own caption-less videos, upload the file to Media Tools: it generates timed Whisper captions you can export or burn into the MP4.
Where do my transcripts, summaries, and drafts go?
Signed in, every extraction lands in History as a source you can reopen, summarize, question, download, or turn into a post, article, or script. Tick rows to delete entries; the cached text stays, so extracting the same source again brings the entry back.
Can I use GistCite from code?
Yes. Create up to 10 API keys from the Account page and send them as an X-API-Key header or a Bearer token. Every metered response carries quota headers, and the interactive reference lives under Developers. The API plan is sized for this; Pro keys work too, against the Pro quota.
Can I get a copy of my data, or delete my account?
Both, from Account → Privacy & data. Export downloads a JSON file with everything we hold about you; Delete account erases your data, API keys, history, and sessions, and cancels any subscription first. Deletion is immediate and cannot be undone.